Typically, we try to ship all products together. If you order multiple products which are of large sizes, they may come separately to ensure quicker delivery.
How long will it take to ship my parcel(s)?The average delivery time is around 5-7 business days from the date of payment confirmation depending on the state of destination and post office operating hours. Due to COVID, current delivery time is 10-20 days, subject to any lockdown restrictions/ extensions.
If I order multiple items, will they arrive in 1 package?
Your orders are delivered by our fulfillment center and will normally be handed to you via our delivery partners (Delhivery, DTDC, Bluedart, Fedex etc.)
What time deliveries are usually made?
Usually during business hours. (Monday to Friday, 9am-5pm) but that will depend on your local delivery service.
What happens if I am not at home?
In case there is no one to pickup the parcel at the shipping address, a reattempt will be made within the next business day. You may also alternatively contact the courier agent and coordinate the delivery at your convenience. In case the shipment delivery is failed twice, the order will be cancelled. Pursuant to receiving the goods back, the order amount less delivery charges will be refunded to you automatically.
Where do you ship from?
We ship either from our fulfillment center in India.
I messed up my delivery address, what do I do?
Reach out to us at Jholu@jholmaal.in immediately regarding the error, we will change it for you. Just email us your full name and correct address, we would update shipping details for you.
I messed up my billing address. What do I do?
Billing addresses are non-editable to prevent fraud. Please note that billing details submitted are taken as final.
Tax and other charges
Will I be charged with any taxes?
Each order is subject to the Goods & Service Tax levied by the Indian Government. GST rates vary from 3% to 18% depending on the product ordered. All prices on our website are INCLUSIVE OF ALL TAXES.
Is there any other charge besides taxes and delivery?
No. You will only be liable to pay the Product Price as displayed on the respective product page + Delivery charge of INR 100 ONLY for payment via Cash on Delivery (COD) mode.
In case of prepaid orders, delivery charge is also waived off.
Emails & Notifications
I bought something and didn’t get an email from you.
If you have not received any emails from us confirming your purchase, do let us know immediately via email firstname.lastname@example.org or our contact form with your full name and shipping address. We will sort this out ASAP.
Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.
I am unable to view your email content.
If you are unable to view our email properly, do get in touch and we will resend you the email.
How Can I Contact You?
Please email us at email@example.com or write to us through our Contact Page and allow us 48 hours to answer you since we operate globally.