We want you to be 100% happy with your order

and it is our aim to ensure that all products supplied to all customers arrive in perfect condition after rigorous quality checks & testing.

 

A. Cancellations (Before dispatch)

Our warehouse & operations staff work tirelessly to process & manage all your orders on a super expedited basis. Hence, cancellation is possible only if your order has not been dispatched. Kindly inform us as soon as possible after placing your order so that we cancel the same. 

1. FREE cancellation for orders less than INR 2000 (Applicable if the order is not dispatched).

2. For bulk/ high value orders>INR 2000, any order cancellation will be made after deducting processing charges of 5% of the order value.

In case of doubts, kindly email us at jholu@jholmaal.in & we'll do our best to serve you like the king/ queen you are!

 

 Click here to cancel order

 

B. Returns & Refunds (After delivery): 

Customer satisfaction is our TOP priority. 

On account of the same, we offer returns within 10 days, if you have received a damaged/ wrong product of receipt, provided the damage is informed to our team within 24 hours of receipt along with clear photos of the damaged goods, packaging box & shipping label! We may initiate a reverse pickup/ have you send us the original (damaged/ incorrect) product & you shall be required to provide the same in its original packing with all its labels & accessories.

Note: In case of a return on account of a reason other than damaged/wrong product delivered to you, refund will be made after deducting a charge of INR 100 as delivery & processing charges.

*Please note that this case is only applicable in case the product is unused. Certain products (Like socks, costumes, eye masks, clothing/ apparel etc.) where personal hygiene is concerned, are not applicable for return.

 

 Click here to Return Order 

 

In case of any doubts, kindly write to us at jholu@jholmaal.in and we shall try to help you out in the best possible way. 

 

C. Returns due to non acceptance of order after dispatch 

In case your order has been dispatched but not delivered to you on account of incorrect information provided by you (Eg. Wrong pincode, wrong phone number, wrong address etc., uncontactable by the delivery partner) or for any other reason the order is rejected by you before acceptance, the order will be automatically delivered back to our warehouse and will be automatically cancelled. In such a case, the order amount will be refunded to you automatically after deducting delivery & processing charges of INR 100 or 10% of the order value whichever is higher.  

 

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