We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition.
A. Cancellations before delivery
1. Cancellations before dispatch of order:
In case you have prepaid for the order, we will process the refund within 7-10 business days of intimation to us.
2. Cancellations after dispatch of order:
If you want to cancel an order after dispatch but before delivery, your refund will be processed after deducting an amount of Rs. 100 as delivery charges.
C. Returns & Refunds after delivery:
3. I received a damaged/ wrong product. What to do? [Full Refund/ Exchange]
i. Please do not worry. You can return your damaged / wrong product within 10 days of receipt, provided the damage is informed to our team within 24 hours of receipt along with clear photos of the damaged goods! In the case the same is approved, you can also get it exchanged free of cost!
ii. In case of a refund, you will NOT be charged anything and a full refund will be issued to you within 7-10 days from the refund processed date.
iii. We may also initiate a reverse pickup/ have you send us the original (damaged/incorrect) product and you shall be required to provide the same in its original packing.
[Note: For any product, there may be slight differences in color, shape or size due to different resolutions of the screen used by you. In such a case, you will need to follow the below steps to initiate a return/refund.]
4. I don't like what I received. What to do? [Full Refund less INR 100 pp]
It makes us sad that you didn't like what you received 💔, but we understand. For whatever reason, if you don't like the product and want to return it, you'll be required to do the following:
ii. Courier back the goods to us in its unused & original condition within 10 days of receiving the order.
The same needs to be couriered to the address mentioned in the return confirmation email.
iii. Once the goods are received and verified by us, you will receive the refund within 7-10 business days of the refund processed date. The refund amount will be after deducting delivery & processing charges of Rs. 100 per product.
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Reach out to us:
- (+91) 93544 38688