The Jholmaal Store

 

We want you to be 100% happy with your order

and it is our aim to ensure that all products supplied to all customers arrive in perfect condition after rigorous quality checks & testing.

 

A. Cancellations (Before dispatch)

Our warehouse & operations staff work tirelessly to process & manage all your orders on a super expedited basis. Kindly inform us within 24 hours after placing your order so that we cancel the same. Processing charges of INR 100 or 5% of the order value,whichever is higher shall be deducted.

Cancellations due to delayed shipment on account of COVID or government restrictions/ lockdowns or reasons beyond our control will NOT be eligible for cancellation. Refund in such case, if any, will be made in the form of a GIFT CARD redeemable on any future purchases from our website.

NOTE: REFUND WILL BE ISSUED WITHIN 30 DAYS OF ORDER CANCELLATION REQUEST, SUBJECT TO THE ABOVE. 

In case of doubts, kindly email us at jholu@jholmaal.in & we'll do our best to serve you like the king/ queen you are!

 

 Click here to cancel order

 

B. Returns & Refunds (After delivery): 

Customer satisfaction is our TOP priority. 

On account of the same, we offer free replacement or returns (if replacement is not possible) within 10 days, if you have received a damaged/ wrong product of receipt, provided the damage is informed to our team within 24 hours of receipt along with clear photos of the damaged goods, packaging box & shipping label! We may initiate a reverse pickup/ have you send us the original (damaged/ incorrect) product & you shall be required to provide the same in its original packing with all its labels & accessories.

Note: Depending on the nature of the case, a deduction of INR 100 as delivery & processing charges may also be charged.

Note2: For Cash On Delivery  (COD) orders, refund will be made through a gift card that can be used within 3 months of issuance. 

*Please note that this case is only applicable in case the product is unused. Certain products (Like socks, costumes, eye masks, clothing/ apparel etc.) where personal hygiene is concerned, are not applicable for return. Further, minor variations in size, color, built do not qualify for a return.

 

 Click here to Return Order 

 

In case of any doubts, kindly write to us at jholu@jholmaal.in and we shall try to help you out in the best possible way. 

 

C. Returns due to non acceptance of order after dispatch 

In case your order has been dispatched but not delivered to you on account of incorrect information provided by you (Eg. Wrong pincode, wrong phone number, wrong address etc., uncontactable by the delivery partner) or for any other reason the order is rejected by you before acceptance, the order will be automatically delivered back to our warehouse and will be automatically cancelled. In such a case, the order amount will be refunded to you automatically via gift card only, after deducting delivery & processing charges of INR 100 or 10% of the order value whichever is higher.

 

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Loved it.

You guys made it look really cute, so firstly I loved the case, happy with the fast delivery and cute packaging. Thank you!

Goes with everything

Is honestly necessary for many occasions and looks cute on everything.

The sound quality is better than expected .
The music box is built good .
The wood colour is also good .

CUTEST little lamp 🥺♥️

I just received it today and I'm so in love with it,
the perfect gift.
It's adorable!!! Definitely worth buying ^-^

I loved the quality of the product

Being a big fan of F.R.I.E.N.D.S, I couldn't stop myself from buying the pink and green doors keychain. I absolutely loved it 🥺♥️ The quality is good and the keychain is too cute. Its a good product to gift and to own 🥺 I am in love with the keychain !!